Policies

Returns

To initiate a return, please follow the steps below:

1. Contact our customer service team at info@tensoncanada.ca to request a return authorization number and shipping label.
2. Once your return has been authorized, follow the provided shipping instructions to send your items back.
3. Please allow 6–10 days for your return to be received and processed.

A $12 restocking fee applies to all returns.

Customers in Yukon, Northwest Territories and Nunavut are responsible for return shipping costs.

Important Return Conditions

• Returns without a valid return authorization number will not be accepted.
• All items must be returned in their original, unused condition, with tags attached and original packaging.
• Return requests must be made within 30 days of receiving your order.

All items discounted by 40% or more are considered final sale and cannot be returned.

All products returned to Tenson must be in perfect condition.

The product(s) need to:

• Have all of the original labels and tags attached to it
• Be in original packaging
• Be as clean as when it was shipped
• Have no unusual odors or fur/hair
  

Returns must also meet all the following requirements:

• Be requested within 30 days of original receipt
• Provide proof of original receipt from tensoncanada.ca
• The following cannot be returned; worn, washed, damaged or altered items, final sale items
  

All final sale items (40% off or greater) are final sale and not eligible for return. The customer is responsible for all shipping costs associated with returning a product to Tenson Canada. Original shipping charges are non-refundable.

*Tenson Canada reserves the right to refuse returns that do not respect these conditions upon inspection and ship the product back to the customer at their expense. At our discretion, we may impose restocking fees.

Exchanges

We do not process exchanges. You can however request to return your items as per the above return policy, to the address above. You will receive a refund back to your original form of payment and you may place a new order at any time.

Domestic Shipping Policy Within Canada

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

During periods of high order volume, shipments may be delayed by an additional 5–6 days. Please allow extra time for delivery.

If there is a significant delay in shipping your order, we will contact you by email or telephone.

Shipping Rates & Delivery Estimates

Enjoy free shipping on orders over $170.

For orders that do not qualify for free shipping, shipping charges will be calculated and displayed at checkout.

Delivery delays may occasionally occur.

Contact Us

Monday - Friday: 8am EST - 5pm EST

Customer Service

CANADA – 1-800-363-2237
Email: info@tensoncanada.ca

Context

We are deeply committed to transparency in the collection, use, and disclosure of personal information.

This policy is designed to ensure the safeguarding of our customers' personal information and to outline how Tenson Canada collects, uses, communicates, stores, disposes of, or otherwise manages this data. Furthermore, it aims to provide our customers and interested parties with insight into how Tenson Canada processes their personal information. This policy also encompasses the handling of personal information gathered by Tenson Canada through technological means.

Applicable Laws

This policy complies with the laws set out in the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level and Law 25, supervised by the Commission d'accès à l'information in Quebec.

For residents of the State of California, this privacy policy aims to comply with the California Consumer Privacy Act (CCPA). If there are inconsistencies between this document and the CCPA, state law will apply. If discrepancies are identified, we will modify our policy to comply with the relevant law.

What Information Do We Collect and How Do We Collect It?

Personal information can, on its own or in combination with other information, directly or indirectly identify you. This may include your name, mailing address, email address, phone number, Internet Protocol (IP) address used to connect your computer to the Internet, or any other similar identifier, as well as billing and account information and any other identifier we may use to contact you.

We may process your personal information for the following reasons:

To facilitate a purchase, return, or exchange

For transactions, we collect your card details and, for online purchases, your billing and shipping addresses, phone number, and email address. Optional information, such as your date of birth, may be used for special offers.

For returns or exchanges, we may ask for your name, address, and phone number for administrative and fraud-prevention purposes.

When you create an account on our site

We collect information such as your name, email address, phone number, mailing address, preferred language, purchase history, username, and password. This data helps us manage your account and maintain our database. This information will remain strictly confidential.

During the purchase of a gift card

We collect the recipient's name and email address, along with a personalized message, to send on your behalf.

In your interactions with our customer service

We may collect your email address, phone number, and the content of your correspondence to ensure seamless communication.

To support our marketing initiatives

When you subscribe to receive our newsletter, we collect specific information, such as your name, email address, or mailing address. You can specify preferences, including product categories of interest, language, and birth month, to receive tailored content.

We will send you messages only with your consent. You can opt out of our promotional communications at any time by clicking the "Unsubscribe" link in our emails.

If you participate in contests, special offers, or surveys with us

We may request your name, address, phone number, and email address. This data helps us manage your participation and gain deeper insights into our customers.

When you register for a contest, promotion, or survey, we may seek your permission to send you commercial information from Tenson Canada or its business partners in the future. To revoke your consent for these communications, please contact us or use the "Unsubscribe" option in our emails.

When you apply for a job

We may collect personal information, including your name, email address, phone number, and details found in your CV and cover letter. This data enables us to handle your application and communicate with you regarding related matters.

This information is retained solely during the recruitment period. With your explicit consent, we may retain it for a longer period to consider your profile for future opportunities. If you become part of our team, this information becomes part of your professional record.

When You Visit Our Website – Use of Cookies

We use cookies to automatically gather specific technical information during your visits. This data includes your IP address, device identifier, details about your operating system and browser, the website that directed you to ours, and your behaviour on our site.

Categories of cookies used on our site

Essential cookies are crucial for our site's proper functioning and cannot be disabled. They activate in response to certain actions you take, such as language and currency selection, login sessions, and privacy preferences. These cookies help us provide tailored content. Although you can configure your browser to reject these cookies, doing so may affect our site's performance.

Performance cookies assist us in gathering aggregate data on site traffic and identifying visitor origins. This information guides us in customizing content, analyzing browsing trends, evaluating the effectiveness of our advertising campaigns, and enhancing the overall user experience.

Marketing and retargeting cookies are implemented by our marketing and advertising partners to understand your interests and present you with ads tailored to your preferences.

Functional cookies enhance our site by offering additional features and personalized settings.

It is important to note that cookie usage does not allow for the extraction of personal data from internet users; it maintains their anonymity.

Users can configure their browsers to reject cookies. In such cases, the personalized experience may not apply, but users can still access content depending on the site's customization.

How to Disable Cookies in Your Browser

Most browsers enable users to configure cookie acceptance and preferences. These settings are typically found in the "Options" or "Preferences" menu of the browser.

Cookie configuration instructions for major browsers:

Chrome: Settings → Show advanced options → Privacy → Content settings. For more information, refer to Google's support or your browser's Help section.

Firefox: Tools → Options → Configuration → History → Custom Configuration. For more information, refer to Mozilla's support or your browser's Help section.

Internet Explorer: Tools → Internet Options → Privacy → Configuration. For more information, refer to Microsoft's support or your browser's Help section.

Safari: Preferences → Security. For more information, refer to Apple's support or your browser's Help section.

Information We Collect About You Through Third Parties and Their Use of Browsing Cookies

We may share your personal information with third parties providing services on our behalf. These services include payment management, website hosting, email delivery, contest and promotion organization, and evaluation of the effectiveness of our advertising campaigns.

Tenson Canada is committed to delivering an optimal digital experience to its users. In this regard, we have integrated advanced analytical tools to better understand and address the needs and behaviours of our visitors.

Google Analytics

Tenson Canada uses Google Analytics, a service provided by Google, Inc., to analyze traffic and usage trends on our website. This tool uses cookies, which are text files placed on your computer, to collect anonymous information about how visitors use our site.

This data, which includes information such as the number of site visits, pages viewed, and session duration, is transmitted to and stored by Google on servers located in the United States. Google may also transfer this information to third parties if required by law or if these third parties process the data on behalf of Google.

If you prefer not to share this information with Google Analytics, you can install a browser add-on to disable data collection. For more information on disabling Google Analytics and its privacy policy, click here.

Google Signal

As part of our advanced analytics strategy, we have also integrated Google Signal. For Google users who have enabled ad personalization, Google Signal allows the tracking of user interactions across different devices associated with their Google account.

This multi-device capability provides valuable insights into user behaviour, allowing us to refine our marketing strategies and deliver more relevant and targeted ads.

If you wish to limit the scope of Google Signal, you have the option to manage or delete your data. For more information on Google Signal and how to manage your preferences, click here.

Google Ads

Tenson Canada uses Google Ads, a service offered by Google, to display ads tailored to your interests using data we share with Google. Through Google Ads, we may use certain information about you, such as your email address, to reach you through Google's advertising network.

Tracking Pixels

Tenson Canada uses tracking pixels associated with various social media and advertising platforms, including Pinterest, Facebook, LinkedIn, and Microsoft Advertising.

These pixels help us better understand the effectiveness of our ads and personalize them to better suit your interests. Although the information we collect is anonymous, these platforms may link this data to your user account and use it for their own advertising campaigns.

Please be aware that each third-party service provider mentioned in this policy has its own privacy policy. We are not responsible for the content or practices of these policies.

How Do We Use Your Personal Information?

We may use your personal information:

• To manage your orders, product requests, services, or information.
• To maintain your active account and track its activity.
• To adjust and update your preferences based on your shopping choices on our site.
• To handle returns and process refunds.
• To assist you with comments, questions, or complaints.
• To conduct surveys to improve our services.
• With your consent, to publish your comments and reviews online to enhance and improve our product range.
• To process your job applications.
• To assess and optimize the effectiveness of our website and marketing campaigns.
• To offer web content tailored to your preferences.
• To detect and prevent fraud and errors.
• To promote and market our products and services.
• To inform you of our events, promotions, and surveys.
• With your consent, when necessary, to suggest and offer other products and services. You can unsubscribe from our promotional emails at any time by clicking the "Unsubscribe" link at the bottom of the email.
• To comply with our legal obligations.
  

Who Do We Share Your Personal Information With and Why?

In the course of our operations, we may share some of your personal information with entities within our group, partners acting on our instructions, or when the law justifies or requires it. We do not sell or rent your information to third parties.

We work with third-party suppliers to manage certain aspects of our business, including the management of personal information. When working with these suppliers, we establish contractual measures to ensure that your information is processed in accordance with this policy and applicable laws.

For example, your information may be shared with third parties responsible for online order management, payments, deliveries, customer service, and related services.

For online orders, we only collect essential information to process the order and payment. This information is shared with companies specializing in delivery and payment processing.

To ensure the delivery of emails, we only collect essential information to send you relevant communications, such as order confirmations, updates, and newsletters.

Other Disclosures

We are committed to not sharing your data with other third parties except in the following cases:

1. If required by law.
2. If required for legal proceedings.
3. To establish or protect our legal rights.
   

How Do We Ensure the Protection of Your Personal Information?

Tenson Canada is firmly committed to protecting the confidentiality of your personal information. To do so, we have implemented robust security measures tailored to the sensitivity of the information you entrust to us.

Here's how we help ensure the security of your data:

Secure transmission: When you transmit information to us, it is sent through a secure server. We use advanced SSL technology to encrypt this data during the ordering process. This means that sensitive information, such as your credit card number or contact details, is transformed into a complex code before being sent from your computer. This information is decrypted by our systems only when it reaches us, helping to ensure its integrity and confidentiality.

Access controls: We have implemented strict organizational procedures. Access to your personal information is limited to a small group of Tenson Canada professionals who need this data to serve you. Access is based on specific needs and is strictly controlled.

Fraud prevention: We are aware of the risks of online fraud. That's why we have adopted industry-standard authentication procedures. These measures help ensure the security of your information when you make purchases on our site.

It is also essential to remember your role in protecting your information. If you have been assigned a password or have chosen one to access certain parts of our site, be sure to keep it confidential.

When using a public or shared computer, be sure to log out after each session. Never share your password.

How Long Do We Retain Your Personal Information?

Unless we are legally or regulatorily obligated to retain information for a minimum or maximum period, Tenson Canada will retain your personal information only for as long as necessary to achieve the purposes for which it was collected. Afterward, personal information will be securely and confidentially destroyed. This section originally referred to Auclair; I have replaced that reference with Tenson Canada as requested. Pasted text

Regarding Children

If you are under 14, you are welcome to browse our website, but you cannot make purchases, become a registered user, or use services that require personal information.

Our site is not intended for children, and we do not knowingly collect personal data from individuals under the age of 14. This policy is intended to protect children.

If you register and we discover that you are under 14, we will delete your registration information and inform you by email. If you are under 14 and wish to make a purchase, please ask one of your parents to place the order on your behalf.

What Are Your Rights Regarding Your Personal Information?

Tenson Canada is committed to ensuring that the personal information we hold and use is accurate, complete, and up to date to provide our services optimally.

Here is an overview of the rights you have regarding the personal information we collect and process:

Access. You can access the personal information we hold about you and request a copy. You also have the right to know what type of information we collect. If, for any reason, we cannot give you access to your data, we will explain why.

Rectification. If you find that information about you is inaccurate, outdated, or incomplete, you can request that we rectify it. You can also update your information directly on our website or by contacting our customer service team.

Withdrawal. You have the option to withdraw your consent regarding the collection or use of your personal information by Tenson Canada at any time. If you no longer wish to receive our marketing communications, you can unsubscribe using the link at the bottom of our emails.

Deletion. You can request that we erase your personal information unless we are required to retain it for legal reasons or to provide requested services.

Portability. You have the right to obtain your personal information in a structured and commonly used format. If technically feasible, we can also transfer this data to another entity at your request.

To exercise any of these rights, please contact us at privacy@parisglove.com. We commit to responding to your request within 30 days. If, for any reason, we cannot fulfill your request, we will provide an explanation. We may ask you to provide identification to verify your identity before you can exercise your rights. Pasted text

Contact Us

Feel free to contact us using the information below if you have questions or comments regarding this privacy policy, wish to exercise any of your rights regarding your personal information, or have concerns about how we handle your data.

If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your country.

Privacy Officer

Nicolas Soulière-Girardeau
Chief Executive Officer
2315 Rue Cohen
Saint-Laurent, QC H4R 2N7
Phone: (514) 345-0135 ext. 0216
Email: privacy@parisglove.com Pasted text

Official Version

The English version of these personal information privacy terms is the official version and takes precedence over the translated French version.

Updates to Our Policy

We may make changes to this privacy policy based on legal requirements and our internal practices. Any major changes will be indicated on our website.

As promotions may run consecutively, no price adjustments will be made on previous orders. Prices are subject to change without notice. Discounts on selected items are valid while supplies last or until the end of the applicable promotion. Promotions may vary between the Canadian, U.S. and international websites.

Why are online promotions different from in-store promotions?

Tenson Canada’s online promotions are independent of offers available in stores. As a result, promotions and prices may differ. We support our authorized Tenson retailers and encourage you to shop with them if their promotions better suit you.

Do you price match other Tenson retailers?

We do not price match other Tenson retailers. We support our retail partners and encourage you to shop locally when the same product is available through an authorized Tenson retailer.

Tenson 2-year Guarantee

At Tenson Canada, we stand behind the quality and craftsmanship of our products. That’s why we offer a 2-year guarantee against manufacturing defects and faults in materials or workmanship.

Jackets & Ski Pants

For Tenson jackets and ski pants, if a product is found to have a manufacturing defect covered by this guarantee, Tenson will determine whether the garment will be repaired or replaced, depending on the nature of the issue and product availability.

All Other Tenson Products

Our 2-year guarantee applies to all other TENSON products and covers manufacturing defects and faults in materials or workmanship.

What Our Guarantee Covers

The guarantee applies to defects that occur under normal use and are attributable to the materials or workmanship of the product.

The guarantee does not cover normal wear and tear, accidental damage, misuse, improper care, or damage caused by alterations or repairs not authorized by Tenson Canada.

How to Submit a Warranty Claim

If you believe your Tenson product has a manufacturing defect, please contact our customer service team for review.

For products purchased directly from the Tenson Canada website, please include:

• A copy of your original receipt or proof of purchase
• Photos clearly showing the defect
• A brief description of the issue

All warranty claims are subject to review and approval by TensonCanada Customer Service. Our team will assess your claim and advise you on the next steps.

Please do not return damaged or defective items without first contacting our customer service team.

For items purchased through an authorized Tenson retailer, warranty claims must be directed to the original point of purchase.

If an item is determined to be defective and covered under Tenson Canada’s warranty policy, we will replace it with the same item at no charge. If the original item is no longer available, we will make every effort to provide a comparable replacement or offer a credit of equal value toward another item.

The warranty does not cover:

• Normal wear and tear resulting from use, including scratches, fading or wear of graphics, rips, tears, UV degradation, pilling and snags.
• Damage caused by abrasion against surfaces or items such as hook-and-loop fasteners, zippers, shoulder bags, backpacks or other equipment.
• Damage or failure caused by abuse, negligence, chlorine or salt exposure, improper care or maintenance, alterations, modifications, accidents or improper use.
• Damage caused by impact or falls.
  

Tenson Canada operates this website (the “Site”). Your use of the Site is governed by the Terms of Use set out below, which constitute an agreement between you and Tenson Canada. Tenson Canada may modify these Terms of Use at any time.

Please read these terms carefully.

By using the Site, you acknowledge that you have read, understood and agreed to these Terms of Use. If you do not agree to these terms, please do not use the Site or place orders through the Site.

Location of the site

Tenson Canada operates the Site from its offices in Canada. Tenson Canada makes no representation that the Site or its content is appropriate or available for use outside Canada.

If you access the Site from outside Canada, you do so on your own initiative and are responsible for complying with all applicable local laws.

Any claim relating to the Site, its content or your use of the Site will be governed by the applicable laws of the Province of Quebec and the laws of Canada applicable therein.

Restriction of use

Unless otherwise indicated on the Site, no part of the Site may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted in any form without the prior written permission of Tenson Canada or the applicable copyright owner.

You may view or download content from the Site for personal, non-commercial use only, provided that you do not modify the content and retain all copyright, trademark and other intellectual property notices.

Trademarks

The trademarks, trade names and logos used or displayed on the Site are registered or unregistered trademarks belonging to Tenson Canada, Tenson or third parties.

Nothing on the Site should be interpreted as granting permission, directly or indirectly, to use any trademark displayed on the Site without the prior written permission of the applicable trademark owner.

Limitation of liability

The Site and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, except where otherwise required by law.

To the extent permitted by applicable law, Tenson Canada disclaims all warranties, including warranties of merchantability and fitness for a particular purpose.

Tenson Canada makes no representations or warranties regarding the use, availability, accuracy, completeness or reliability of the Site or its content.

While we make reasonable efforts to ensure that the information presented on the Site is accurate, errors may occasionally occur. To the extent permitted by law, Tenson Canada and its affiliated companies, directors, employees, representatives and agents will not be liable for damages arising directly or indirectly from the use of, or inability to use, the Site or its content, including loss of data or profits.

Website security and privacy

Tenson Canada is committed to protecting information transmitted through the Site and respecting your privacy.

Information about how we collect, use, disclose and protect your personal information is available in our Privacy Policy.

Security

Tenson Canada uses third-party service providers to help process secure transactions through the Site. Payment information is handled using security measures designed to protect your information during transactions.

However, no method of transmission over the Internet or electronic storage is completely secure. While Tenson Canada takes reasonable measures to protect your personal information, we cannot guarantee absolute security.

What information does Tenson Canada collect about you?

When you make a purchase, create an account or otherwise interact with the Site, Tenson Canada may collect information such as your name, address, email address, telephone number and other information necessary to provide our services.

Where possible, you may review and update certain information associated with your account.

For more information about the personal information we collect and how it is handled, please refer to our Privacy Policy.

How does Tenson Canada use the information collected?

The information collected by Tenson Canada may be used to create and manage your account, process and fulfill orders, communicate with you about purchases or customer service requests, administer promotions or contests and, with your consent, send you marketing communications.

Tenson Canada does not sell or rent customer lists or personal information to third parties.

You may unsubscribe from promotional communications at any time using the unsubscribe link included in our marketing emails.

Links to other websites

The Site may contain links to websites operated by third parties. When you follow these links, you leave the Tenson Canada Site.

Tenson Canada does not control these third-party websites and is not responsible for their content, operation, security or privacy practices. Any personal information you provide through a third-party website is subject to that website’s privacy policy.

We recommend reviewing the privacy policies and terms of use of any third-party websites you visit.

Cookies

The Site may use cookies and similar technologies to help operate the Site, understand website traffic, improve our services and personalize your experience.

Cookies are small text files stored on your device when you visit certain websites. Depending on your browser settings, you may be able to block, restrict or delete cookies. Disabling certain cookies may affect the functionality or personalization of the Site.

For more information about how Tenson Canada uses cookies and similar technologies, please refer to our Privacy Policy.

Reservation of rights

Tenson Canada reserves the right to modify these Terms of Use at any time.

Tenson Canada may also disclose personal information when required or permitted by law, including where necessary to comply with legal obligations or protect the rights, property or security of Tenson Canada, its users or others.

Your Privacy Choices

As described in our Privacy Policy, Tenson Canada collects personal information through your interactions with us and our website, including through cookies and similar technologies. We may share certain personal information with third parties, including advertising partners, to provide you with more relevant advertising on other websites and for other purposes outlined in our Privacy Policy.

Under certain U.S. state privacy laws, sharing personal information for targeted advertising based on your activity across different websites may be considered a “sale,” “sharing,” or “targeted advertising.” Depending on where you live, you may have the right to opt out of these activities.

If you would like to exercise your right to opt out, please follow the instructions below.

If you visit our website with the Global Privacy Control (GPC) opt-out signal enabled, and this right applies in your location, we will treat the signal as a request to opt out of activities that may be considered the “sale” or “sharing” of personal information or targeted advertising for the browser and device used to visit our website.

To opt out of the “sale” or “sharing” of personal information collected through cookies and other device-based identifiers as described above, you must be browsing from an applicable U.S. state where these rights are available.